Returns

Thank you for shopping with GoFancy. If you are not entirely satisfied with your purchase, we're here to help.

Returns**: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

Exchange**: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. We will send the requested exchange item as soon as possible.

Refunds**: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund. 

**Remember the return courier/postal charges will be paid by the buyer. It is the buyer's responsibility to make sure we receive the parcel, receive it in time, undamaged, unused, with tags on and in it's original condition. We reserve the right to deny exchange or refund if the returned item has marks of usage, is damaged (for whatever reason and it includes the packing, courier mistakes etc), is not in its original condition or arrives latter than the return period mentioned above. In such a case the buyer will have to pay delivery charges to get their item shipped back to them.

Our Promise: In a case where you receive a wrong or defected item we will work out the best possible solution in your favor - remember, we will always leave you with a great experience, no matter what.

READY TO RETURN

Please make sure your article satisfy the terms above. If it does and you would like an exchange or refund kindly get in touch via whatsApp by clicking here with your Order #.
 

Note: Your Order # can be found in your order confirmation or delivery notifications emails. 


Other ways to contact us:

Email: cs@kidsgofancy.com
Facebook: www.facebook.com/kidsgofancy 
Instagram: @kidsgofancy