Thank you for shopping with GoFancy. If you are not entirely satisfied with your purchase, we're here to help.
Returns**: You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Exchange**: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. We will send the requested exchange item as soon as possible. (Please Note: Rs 150 delivery charges will be charged for sending the exchange parcel).
Refunds**: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to the bank account you give us. (Please Note: Rs 250 service charges will be deducted from the total amount you paid).
**Remember the return courier/postal charges will be paid by the buyer. It is the buyer's responsibility to make sure we receive the parcel, receive it in time, undamaged, unused, with tags on and in it's original condition. We reserve the right to deny exchange or refund if the returned item has marks of usage, is damaged (for whatever reason and it includes the packing, courier mistakes etc), is not in its original condition or arrives latter than the return period mentioned above. In such a case the buyer will have to pay delivery charges of Rs 250 to get their item shipped back to them.
Our Promise: In a case where you receive a wrong or defected item, or the item is different from the photo we will pay for your return shipping (via Post Office). If you choose to send it via courier we will pay Rs 100 towards the courier charges.
HOW TO RETURN
Street no 68,
Ph (for writing on the label): 0518351617
Note: Your customer reference is your order number which is written on the shipping label of your parcel received and it is also in our email to you about your order.
Contact Us: If you have any questions on how to return your item to us, contact us via
WhatsApp: 0347-9357738 (WhatsApp Only - for calls use the number above)